Return any product within 30 days of delivery for a full refund. Products must be unopened with seals intact to ensure product integrity and hygiene standards.
1. Email us at support@trueorganicsldn.com with your order number
2. We’ll guide you through the simple return process
3. Use tracked postage (Royal Mail Signed For recommended)
4. Include your name and order number inside the package
5. Full refund processed within 14 days of receiving your return
True Organics Ltd
19 Cayton Road
Coulsdon,
Surrey
London CR5 1LT
Spotted an issue? Contact us within 7 days of delivery and we’ll sort it immediately – replacement or full refund, your choice.
Please note: Gift cards are non-returnable and non-refundable.
All products arrive with a minimum 3-month shelf life (check ‘best before’ dates on packaging). Discounted clearance items may have shorter shelf life.
Our customer care team is here to help: support@trueorganicsldn.com
Returns accepted only for purchases made directly from trueorganicsldn.com